Q&A

1.How to become a wholesaler?
To register as a wholesaler member on SAC website, our staff will evaluate your qualifications and send an email confirmation;Then you will get the price list and other information, you can freely combine your order according to your needs.

2.About the payment method
After confirming the order, please pay according to the payment method provided by us. After that, we will deliver the package according to the consignee information that you provide, then send shipping information to you.

3. About the freight.
It will be sent by post air mail for retail. We can’t guarantee the exact arrival time. It normally takes 15-35 days or more days ; otherwise, you have to bear extra freight if you want to chose the efficient shipping(DHL , UPS or Fedex) ; As for the wholesaler, it will be delivered by dhl or UPS, the arrival time is 5-8 days. Please follow the tracking number on the official website and contact your corresponding local shipping company when the tracking information is delayed.

4.About stable wood
Due to the particularity of the stable wood, each pattern and color will be different, ONE OF THE ONE, so we will mark “color and pattern under the picture of the stable wood product for reference only, everything is subject to the real thing”. The stable wood products you receive will be different from the images of products.

5.About the after-sales of the product
If you have any quality problems that you think after receiving the product, please contact our after-sales service in the first time, we promise to come up with a solution within 24 hours according to the situation you provided.

6.About the battery
If our products contain batteries, they will be specially stated outside the package, indicating the parameters of the battery. Since we do not have the qualification to produce batteries, our batteries are purchased externally and installed in the equipment. We will produce the battery manufacturers. The mark is on the outer packaging of the battery or the packaging of the product. Due to the problem of the battery, our customer service will give a solution according to the situation you provided.

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